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  • Warranty conditions for COUGAR products

    Warranty conditions for COUGAR products


    1. The following terms describe the support, the requirements and the scope of the warranty, that COMPUCASE Europe GmbH offers for COUGAR Power Supplies and Adapters. The warranty of COMPUCASE is independent from the agreements that are made in the contract of sale between the end-user and the vendor (retailer) and thus will not be valid with ours.

    2. COMPUCASE repairs defects free of charge for COUGAR products, that refer to material and/or processing defects. They must be reported within 36 months to COMPUCASE after the purchase of the end-user. COMPUCASE will handle the warranty by repair, exchange of defective parts or replacement. Spare parts and/or the substitution of the COMPUCASE product will be provided based of exchange by new, reconditioned or obsolete products. All substituted parts within this warranty will pass to the property of COMPUCASE.
    3. Claiming warranty (conditions, procedure and commitments of the user):

    a) In case of a service demand a copy of the invoice mentioning the purchasing date has to be added.
    b) The buyer has to claim the rejected product to the retailer who sold the product. COMPUCASE Europe GmbH will not take over direct support for end-users. If the retailer should not be reachable repeatedly, COMPUCASE shall be contacted directly. In case of direct support, the end-user has to assure that the goods are packed properly and that he is in charge of all transportation costs. COMPUCASE will not accept freight collect parcels.
    4. The warranty of COMPUCASE is not effective for Hard- and Software components of other suppliers and not for damages or faults of COMPUCASE products caused of incorrect use, like:
    • the product was stocked or used under conditions that differ from the attached user’s manual
    • damages emerged by incorrect use
    • the product was opened, repaired or modified without permission
    • the product shows mechanical damages
    • single components that are subjected to naturally consumption
    • the product was damaged or destroyed due to the influence of force majeure or environmental influences (humidity, heat, electric shock, dust, overvoltage, etc.)
    • the Power Supply was partly or completely fragmented or manipulated
    5. COMPUCASE does not take responsibility for any loss or damage of data. The user has to backup his data or installed software on his own.

    6. Subject to the liability which may not legally be excluded or restricted, there is no claim by the user to compensation or damages against Compucase. Also in case of non-fulfillment of the guarantee commitment.
    7. Duration of warranty The duration for COUGAR products is generally between 3 and 5 years (up to the series). It begins with the purchasing date (first buy of the user from the authorised retailer). Warranty services do not cause an extension of the warranty period nor set a new warranty period. The warranty period for installed spare parts ends with the warranty period of the product.


    source : http://www.cougar-world.de/en/service/warranty.html

    maaf ya cm copas, tar disederhanaiin

  • #2
    Re: Warranty conditions for COUGAR products

    GARANSI COUGAR POWER SUPPLY :
    • COUGAR GX (GOLD)- 5(Lima) Tahun
    • COUGAR CMX (BRONZE) - 3 (Tiga) Tahun
    • COUGAR POWERX (BRONZE) - 3 (Tiga) Tahun
    • COUGAR A(BRONZE) - 3(Tiga) Tahun
    mengacu pada http://www.cougar-world.de/en/service/warranty.html

    Semua Produk COUGAR di garansi Pergantian Unit Baru. Masa berlaku garansi dari Tanggal Pembelian.

    Yg tidak termasuk dalam kategori garansi adalah sebagai berikut :
    • Rusak/tidak ada SEGEL resmi Distributor (SUMBER UTAMA).
    • Produk tidak dipergunakan sebagaimana mestinya.
    • Produk di buka, modifikasi atau diperbaiki tanpa izin.
    • Produk menunjukkan kerusakan mekanis.
    • Produk rusak karena pengaruh lingkungan (kelembaban, panas, tegangan arus listrik yg berlebih, debu, terbakar dll).
    • Power Supply terfragmentasi atau dimanipulasi
    Last edited by sumberutama; 11-01-2011, 19:35.

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    • #3
      Re: Warranty conditions for COUGAR products

      3 taun tuh: 1 taun replace, 2 taun service yah bro?

      Comment


      • #4
        Re: Warranty conditions for COUGAR products

        Originally posted by Brutus Crayz View Post
        3 taun tuh: 1 taun replace, 2 taun service yah bro?
        3 tahun replace dengan unit baru bro

        Comment


        • #5
          Re: Warranty conditions for COUGAR products

          Wow Amazing!!!!jadi menarik banget nih PSU
          ohh iah bro produk ini apakah keluaran dari HEC? ato HEC hanya sebagai OEM nya saja?

          Comment


          • #6
            Re: Warranty conditions for COUGAR products

            kira2 pelayanannya gmn ya?

            apa rma akan gampang?

            apa bisa ngalahin pelayanan D*G?

            Comment


            • #7
              Re: Warranty conditions for COUGAR products

              Originally posted by Brutus Crayz View Post
              Wow Amazing!!!!jadi menarik banget nih PSU
              ohh iah bro produk ini apakah keluaran dari HEC? ato HEC hanya sebagai OEM nya saja?
              Produk dan kepemilikan sepenuhnya oleh HEC

              Originally posted by brutal_soldier View Post
              kira2 pelayanannya gmn ya?

              apa rma akan gampang?

              apa bisa ngalahin pelayanan D*G?
              akan berusaha memberikan pelayanan aftersales yg baik
              kenapa ngak bro kl kt bs

              Comment


              • #8
                Re: Warranty conditions for COUGAR products

                hebat amat garansinya gan (entar PSU yang udah rusak & kotor kedalem dalemnya dikemanain ya? - di recyclekah? )
                - mantabs bos garansinya

                Comment


                • #9
                  Re: Warranty conditions for COUGAR products

                  Originally posted by Krysta View Post
                  hebat amat garansinya gan (entar PSU yang udah rusak & kotor kedalem dalemnya dikemanain ya? - di recyclekah? )
                  - mantabs bos garansinya
                  psu yg rusak akan kt simpan utk jadi bahan kajian (distudy kembali kenapa psu tsb bs rusak dan lain2).

                  Comment


                  • #10
                    Re: Warranty conditions for COUGAR products

                    wih gila garansi nya...bisa ambil satu nih buat tes dulu....

                    Comment


                    • #11
                      Re: Warranty conditions for COUGAR products

                      setelah ane liat dari komitem aftersales nya, akhirnya ane teratarik juga nih..
                      dah tinggal ngambil nih caugar GX700, mudah"an pelayanan sesuai n maksimal y

                      Comment


                      • #12
                        Re: Warranty conditions for COUGAR products

                        masihkah SU sbg distro Cougar..karena denger2 udah ga ya..
                        oya alamat distro pindah kemana skrg?

                        Comment


                        • #13
                          Re: Warranty conditions for COUGAR products

                          izin gabung di trit Cougar PSU mas bro
                          salam kenal dari newbie user G700

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